Customer Support Automation
Resolve routine issues instantly and escalate complex cases with oversight
60-80%
AI Can Handle Routinely*
12
Hours Avg Industry Response**
24/7
AI Support Coverage
80%
Expect Response <1 Hour***
*Gartner research | **Zendesk industry average | ***HubSpot customer expectations survey
Key Benefits
24/7 Availability
Never leave customers waiting. DONNA provides instant support around the clock.
Multi-Channel Support
Handle support requests via phone, email, chat, and SMS from one platform.
Reduce Costs
Automate 80% of common inquiries and free up your team for complex issues.
Improve Satisfaction
Faster response times and consistent service quality boost customer happiness.
Transform Your Support
Before DONNA
- Long wait times frustrate customers
- Support team overwhelmed with repetitive questions
- Limited hours leave customers stranded
- Inconsistent answers from different agents
- High support costs with limited scalability
After DONNA
- Instant responses to common questions 24/7
- AI handles routine inquiries automatically
- Round-the-clock support without hiring night shifts
- Consistent, accurate answers from knowledge base
- Scale support without proportional cost increases
Common Support Scenarios
Account Questions
- Password resets
- Billing inquiries
- Account updates
- Feature access
Product Information
- How-to guides
- Feature explanations
- Pricing details
- Compatibility
Order Status
- Tracking information
- Delivery updates
- Return requests
- Refund status
Technical Issues
- Troubleshooting steps
- Error messages
- Integration help
- Bug reports