DONNA for Property Management
Automate tenant requests, maintenance updates, and leasing coordination
*Gartner research | **Zendesk industry average
Key Features
Maintenance Requests
Automate work order creation, routing, and tenant updates.
Tenant Communication
Handle inquiries, rent reminders, and lease renewals automatically.
Leasing Automation
Schedule tours, answer questions, and process applications 24/7.
Rent Collection
Send payment reminders and process late fee notifications.
Document Management
Distribute lease documents, policies, and important notices.
Emergency Response
Route urgent issues to on-call staff immediately.
Common Use Cases
Maintenance Request
Tenant reports broken AC unit
DONNA creates work order, notifies maintenance team, sends confirmation to tenant with expected timeline
Leasing Inquiry
Prospect asks about available units
DONNA provides unit details, pricing, amenities, schedules tour, and captures application
Rent Reminder
Rent due date approaching
DONNA sends automated reminders via SMS and email, provides payment link, confirms receipt
Lease Renewal
Lease expiring in 60 days
DONNA initiates renewal conversation, presents options, collects decision, routes to leasing team