DONNA for Hospitality
Automate reservations, guest requests, and back-office coordination with human oversight
24/7
AI Guest Support
60-80%
Routine Inquiries Automated*
12
Hours Avg Response Time**
80%
Expect Response <1 Hour***
*Gartner research | **Zendesk industry average | ***HubSpot customer expectations
Key Features
Reservation Management
Automate bookings, check availability, and process reservations 24/7.
Guest Services
Answer questions about amenities, services, and local attractions.
Concierge Assistant
Help guests with restaurant reservations, activities, and recommendations.
Review Management
Collect feedback and encourage positive reviews automatically.
Payment Processing
Secure payment collection and deposit handling.
Room Information
Provide details on room types, rates, and availability.
Guest Journey
Pre-Arrival
- Booking inquiries
- Reservation confirmations
- Pre-check-in info
- Special requests
Check-In
- Arrival notifications
- Room assignments
- Welcome messages
- Amenity info
During Stay
- Service requests
- Concierge help
- Dining reservations
- Activity bookings
Post-Stay
- Checkout reminders
- Feedback collection
- Review requests
- Return offers